Tattersall's Club in Brisbane has been a part of Queensland's history since the 1850's but struggled with global and domestic demographic changes in recent decades. Stuart was engaged to perform periodic member, staff, and external engagements for the managing Committee to clarify the drivers, strategy and urgency for business model and service re-design. Stuart's contribution to the Club's future stepped up after becoming a director in 2014, contributing to a significant case for change (which was accepted in 2018) by members voting to change the Constitution and allow female members. This change underpinned further financial cases and decisions for building rejuvenation projects that would underpin the Club's contemporising whilst remaining sympathetic to the Club's history and its historic CBD building.
Following Suncorp's acquisition of Promina's insurance brands to become Australia's second largest insurer, achieving the potential scale efficiencies and customer service improvement required detailed investigation and business case assessment. The resulting insights led to a project (also led by Stuart) to establish a national network of commercial building damage assessors and repairers, together with processes and systems for claim allocation and fulfillment workflow. The 'prize' was both a significant financial and customer experience improvement.